Privacy Policy

Bor Town Massage & Wellness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of personal information:

Contact details (name, phone number, email, address)
Health and medical information (provided on intake forms or during sessions)
Payment information (processed securely through third-party providers)
Booking history (appointments, cancellations, and service details)

2. How We Use Your Information

Your information is used only for purposes directly related to our services, including:

Scheduling and managing appointments
Providing safe and effective massage therapy
Communicating with you about your sessions or updates to our services
Processing payments and issuing receipts
Meeting professional, legal, and insurance requirements

3. Information Sharing

We do not sell, rent, or trade your personal information.
We may share information only when:

Required by law or regulatory authorities
Necessary to comply with insurance or professional obligations
With your consent, such as referrals to other healthcare professionals

4. Data Security

Your personal and health information is stored securely in compliance with Canadian privacy laws (including PIPEDA and applicable provincial regulations).
Access is restricted to authorized staff for professional purposes only.
Electronic records are encrypted and protected with secure login systems.

5. Retention of Records

Health records are retained in accordance with professional regulatory standards.
Records will be securely destroyed when no longer required by law or professional guidelines.

6. Your Rights

You have the right to:

Access your personal information on file
Request corrections to your records
Withdraw consent for certain uses of your information (subject to legal and professional obligations)

7. Updates to this Policy

Bor Town Massage & Wellness may update this Privacy Policy as needed to reflect legal, regulatory, or operational changes. The most current version will always be available at our clinic and on our website.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

info@bortown.ca
‭(368) 886-1564‬